BANGKOK, Thailand – Passengers at Suvarnabhumi airport have faced waits of five to six hours for their luggage, with numerous flights delayed since Saturday after ground-handling problems hit Thai Airways operations. The disruption began on 26 September and stretched into Sunday, leaving travellers and their bags stranded.

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Airport authorities said they received complaints from Thai Airways passengers about delayed departures and from arriving travellers facing long waits at baggage claim. An investigation found flooding in several areas had prevented ground-handling staff from reaching work, leaving the airline short-handed, while malfunctions with some baggage carts further disrupted operations for departing flights and the unloading of arriving aircraft.

Passengers arriving at Suvarnabhumi airport have been forced to wait five or six hours for their baggage and numerous flights have been delayed since Saturday because of problems with Thai Airways’ ground operations.

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The problems delayed some departures and left arriving passengers waiting far longer than usual for their luggage, with bags from several flights left behind at the airport. Suvarnabhumi said it is working urgently with Thai Airways to boost its ground-handling workforce, repair the faulty carts and supply replacement equipment to speed up baggage handling, while coordinating with the airline to show baggage status on airport screens and make regular announcements in claim areas.

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Staff have been redirected to baggage-claim and service areas to assist passengers, and those needing help can call the AOT 24-hour contact centre on 1722.

-Thailand News (TN)