Don Mueang International Airport in Bangkok faced significant disruptions on Saturday morning due to a malfunction in its automatic check-in system, resulting in long queues and delayed flights. The issue was eventually resolved, but the incident caused frustration among passengers and raised concerns about the airport’s system reliability.
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The automatic check-in system at Don Mueang developed a technical problem at around 3:00 AM, affecting passengers attempting to check in for both domestic and international flights. The Civil Aviation Authority of Thailand (CAAT) reported that the system gradually resumed operation at approximately 9:45 AM.
Several flights were delayed as a result, with passengers left waiting in long queues to check in manually. Airlines worked to reschedule affected flights and minimize inconvenience to travelers.
Airport staff were immediately deployed to assist passengers with manual check-in processes, aiming to expedite procedures and reduce waiting times. Announcements were made over the airport’s public address system to keep passengers informed about the situation.
An automatic check-in system at Don Mueang airport developed a problem early Saturday morning, resulting in long queues and flight delays.
One passenger said the check-in system collapsed around 3am, affecting travel. His flight to Nakhon Phanom province was delayed by about one… pic.twitter.com/Ak55OqTN1L
— Bangkok Post (@BangkokPostNews) January 25, 2025
The airport’s IT team collaborated with external technicians to identify and fix the issue. While the exact cause of the malfunction has not been disclosed, officials have stated that an internal systems review is underway.
Airlines operating from Don Mueang, including budget carriers such as AirAsia and Nok Air, experienced delays and operational challenges, with additional resources allocated to handle the fallout.
The Director of Don Mueang Airport, in a press release, apologized for the inconvenience caused and assured passengers that measures are being taken to prevent future system failures.
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As one of Thailand’s busiest airports, particularly for low-cost carriers, Don Mueang’s reliability is crucial for maintaining traveler confidence. Incidents like this could impact the airport’s reputation among both domestic and international passengers.
-Thailand News (TN)
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