AIRASIA GROUP chief executive officer Tony Fernandes yesterday issued an apology after the public raised a furore after a member of the cabin crew was forced to lie prostrate before an autistic passenger, after her mother complained of being insulted.
“[It was] my fault. I’m the leader. We need better procedures on both sides,” Fernandes wrote on his Facebook page yesterday after meeting with Thai AirAsia staff. “An investigation will be done and action taken. I met cabin crew and it was good. Tomorrow I go to Hat Yai to meet her parents [to extend apologies].”
Full story: The Nation
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